We’re looking for…
A Manager who will oversee the day-to-day operations of the car wash facility, ensuring the efficient and effective management of revenue, assets, staff, and customer service. The role requires a hands-on approach and strong leadership skills to maintain high standards in health and safety, and customer satisfaction.
Who are you?
- You have strong leadership and people management skills.
- You have excellent organizational and multitasking abilities.
- You have effective communication and interpersonal skills.
- You have a customer-centric mindset and a commitment to delivering exceptional service.
- You have the ability to work under pressure and meet targets.
What’s the role?
You will be responsible for:
Management of Revenue
- Monitor and manage daily, weekly, and monthly revenue to ensure financial targets are met.
Management of Assets
- Maintain and manage all equipment and assets to ensure they are in good working condition.
- Coordinate regular maintenance and repairs to avoid downtime.
- Track and record inventory usage and order supplies as needed.
Management of Staff
- Train and supervise staff to ensure a high level of performance.
- Conduct regular performance evaluations and provide feedback.
- Address staff issues and resolve conflicts in a timely manner.
Rostering of Staff
- Prepare and manage staff rosters to ensure appropriate staffing levels at all times.
- Monitor attendance and handle scheduling changes as needed.
Customer Service
- Ensure that customers receive excellent service, and their needs are met promptly.
- Handle customer complaints and feedback professionally and efficiently.
- Implement initiatives to improve customer satisfaction and loyalty.
Health and Safety
- Ensure compliance with all health and safety regulations and company policies.
- Conduct regular safety inspections.
- Provide training and resources to staff to maintain a safe working environment.
Boxes to tick…
- Matric.
- Proven experience in a management role, preferably in a car wash or similar environment.
- Strong leadership and organizational skills.
- Excellent communication and customer service skills.
- Knowledge of health and safety regulations.